Refund Policy

1. Free Trial

New Premium subscribers receive a 30-day free trial. You will not be charged during the trial period. You may cancel at any time before the trial ends without incurring any charge. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan at the applicable rate.

2. Eligibility for Refunds

Gospel Hub considers refund requests on a case-by-case basis. Refunds may be granted in the following circumstances:

• Accidental purchase: You were charged unintentionally (e.g., a family member purchased without your knowledge). Request must be made within 48 hours of the charge.
• Duplicate charge: You were charged more than once for the same subscription period.
• Service unavailability: The Service was substantially unavailable or non-functional for a significant portion of your billing period (more than 72 consecutive hours) due to issues on our end.
• Unauthorised charge: A charge occurred on your account that you did not authorise and you have reported it promptly.
• First-time subscriber dissatisfaction: If this is your first paid subscription (after any trial), you may request a full refund within 7 days of your first charge if you are not satisfied.

3. Non-Refundable Circumstances

Refunds will generally not be granted in the following situations:

• You simply changed your mind or no longer wish to use the Service after more than 7 days of the billing cycle.
• Your account was suspended or terminated due to a violation of our Terms of Use or Platform Rules.
• You forgot to cancel before a subscription auto-renewed (we send renewal reminder emails 7 days before renewal).
• Partial billing periods — we do not pro-rate refunds for unused days within an active billing cycle, except in cases of service unavailability.
• Purchases made through the Apple App Store or Google Play Store — these are governed by Apple's and Google's respective refund policies, and you must request refunds directly through those platforms.

4. App Store & Google Play Purchases

If you subscribed to Gospel Hub through the Apple App Store or Google Play Store, your payment is processed by Apple or Google respectively. Gospel Hub does not have access to these payments and cannot issue refunds for them.

To request a refund for App Store purchases:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID and follow the on-screen instructions.

To request a refund for Google Play purchases:

• Open the Google Play app → Account → Order History.
• Find the Gospel Hub subscription and tap "Request a Refund".

5. How to Request a Refund

To request a refund for a direct Gospel Hub purchase, please contact our support team within the applicable window:

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days and credited to the original payment method.

6. Subscription Cancellation

Cancelling your subscription is separate from requesting a refund. To cancel:

• Open the Gospel Hub app → Settings → Subscription → Cancel Plan.
• Or email billing@gospelhub.app and we will cancel it for you.

Cancellation takes effect at the end of your current paid billing period. You retain Premium access until the period ends. No partial refunds are issued for the remaining days after cancellation, unless otherwise stated in this policy.

7. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card provider. Chargebacks are disruptive and costly for both parties. Accounts with unresolved chargebacks may be suspended pending investigation. If a chargeback is found to be fraudulent, we reserve the right to permanently terminate the associated account.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

9. Contact Us

For billing and refund enquiries, contact us at: